Help and Support

TotTap is designed to stay simple. These answers cover the things carers ask most often.

An activity was logged at the wrong time

Open the activity in the timeline and choose Edit activity. You can correct its time or delete it. Immediately after logging, you can also tap Undo.

How nap logging works

Tap Start nap when sleep begins. TotTap records the start time only, so there is nothing to stop later.

Turn on gentle reminders

Reminders are optional and off by default. Turn them on during setup or in Settings. TotTap schedules notifications when visible timers are ready. Reminders due during quiet hours wait until quiet hours end and are combined per baby, and lock-screen messages do not identify a baby or care activity.

Choose feeding options

The family organiser can choose Formula, Breast, or add a short custom label for each baby. Custom labels can be edited or removed without changing past entries. One clear choice logs in one tap. Multiple choices, or Breast, open a short choice first. The countdown is your own reminder, not a recommended feeding schedule.

Invite another carer

The family organiser can open Settings and tap Invite someone. Invite links work once and expire after seven days, so send the link only to the intended person. Invites require a signed-in account.

Use TotTap without an account

On iOS or Android, tap Use without an account on the welcome screen for a private, one-device timeline. This information does not synchronize and TotTap cannot recover it. Open Settings and tap Delete on-device data when you no longer need it.

Remove a carer

The family organiser can open Settings, find the person in the care team, and tap Remove. Their access ends immediately. Existing care entries stay in the timeline, and unused family invite links stop working.

Add or switch babies

TotTap starts with one baby. The family organiser can add another from Settings when needed. A baby switcher then appears on the dashboard, and every carer can see every baby in the care team.

Changes are not appearing on another device

Check that both devices have internet access and are signed into the same family. Activities created offline remain on the device and synchronize after the connection returns.

Delete your account

For one-device use, open Settings and tap Delete on-device data. For a signed-in family, tap Delete account. Shared care history remains for another connected carer after your identity is removed from it. If you are the final carer, the remaining care team data is deleted too.

Report a safety or privacy concern

Email support@tottap.app with the subject TotTap concern. Include only what is needed to explain the issue and do not send passwords or sign-in links. Data-protection complaints are acknowledged within 30 days, investigated, and answered without undue delay.

Still need help?

Email support@tottap.app and include the device type and what happened.